SHIPPING and RETURN POLICY

Royal Mail have changed the opening times of Customer Services Points in local delivery offices. Largest locations will be open between 07:00-11:00am. All other Customer Service Points will be open between 07:00-09:00am. All will be closed on Wednesday and Sunday. We apologise for any delay, please bear with us during this time.
https://www.royalmail.com/d8/coronavirus-changes-service

We offer free shipping on all orders across the UK.

Orders placed before 9pm, will receive priority handling and be dispatched same day by Royal Mail Services

Standard UK delivery will be dispatched by Royal Mail 1st or 2nd Class services scheduled to be delivered within the stated time. You mighbe be left a calling card with instructions on how to either collect your parcel or arrange redelivery. This option is NOT TRACKED service. In order to undelivered items you can contact to Royal Mail with provided packing slip information. 

Regarding undelivered orders you can check Royal Mail’s Cuistomers Help Centre Information or click here!

You are welcome to return any items with 15 days to make an exchange (to the purchased value, for a different size or colour or different product). For hygiene reasons, we do not accept returns for Thongs, Tights, Vests or Boxers, unless the item is unopened.

In all cases returned items will be inspected by us upon their arrival. Faulty items may also be returned to the Brand for further inspection, in which case Cotton Premier would be acting as the Agent and not be responsible for the verdict from the Brand.

All items must be returned in their full original, undamaged packaging, with all labels still attached, and should have no signs of wear. For example all Socks must be returned in the original Label/Bundle, and soles should not have any visible signs of wear. Failure to provide full original packaging is subject to a re-stocking fee.

Until we receive your item back to Customer Services, the item is still your responsibility. You are responsible for all postage costs associated with returning any items.

 

Return Address:
Cotton Premier LTD
PO BOX 1396
EN1 9GR
London
United Kingdom

 

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